Return Policy

Our Promise

At HAVEN, we want to be your source for peace of mind and home security.  As a small company, we truly appreciate your business and want to make sure you are satisfied.  If you are not completely satisfied with your purchase, let us help with a replacement or a return.

All purchases from outside the United States are final.  No refunds or exchanges will be accepted.  All international orders are responsible for all duties, taxes, freight fees or customs fees associated with the order.

Medical Products

Due to the current global health and for the safety of our customers and our team members, we cannot accept returns of any products that have medical components in them.  If you have an issue with a particular item please reach out to our support team at support@havenlock.com and one of our qualified team members will help you

Return and Exchange Periods

HAVEN has a 30-day return and exchange policy on all of its locks and lock accessories. Haven has a 14 day return policy on non-lock related products, and power devices. The item must be in the original packaging and not show signs of installation or wear and tear. If a returned unit is damaged the customer will be charged accordingly. A restocking fee up to the value of the unit will be applied to any unit that is not returned in new condition. We provide compatibility checks, pre-install videos, and installation tutorials to help you through the pre-install and installation process if you have issues with your lock. The customer is responsible for return shipping.  3M VHB Tape cannot be returned.  

If HAVEN is running a special promotion and the customer opts to return a product, the customer will be responsible for shipping of the product both ways.

Price Guarantee

We will honor a price match 5 days from the time of ordering your product with any new pricing or promotion that we run on that same item, deal, or bundle. 

Refund Method & Timing

HAVEN will reimburse you in the same way you paid for your purchase.  Once we receive your return at our warehouse it will be inspected and processed.  It may take up to 3 weeks after we process the return for it to reflect on your account.

Warranty

HAVEN provides a one year warranty on the product caused by manufacturers defects in the mechanical and electronic components of the product.  Normal wear and tear, daily use, and damage to the product not caused by workmanship defects are not covered by the warranty.  Customer is responsible for return shipping.  It may take up to 3 weeks for your warranty item to be analyzed by our team.

Submit a return request

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Have a question or need advice? Text us at

615-237-6143